Iford Manor Estate Privacy Policy

Privacy Policy                       

Your privacy is important to us and our policy is to respect and protect the privacy of anyone who visits ifordmanor.co.uk (the site). Cartwright-Hignett Partners uses all reasonable endeavours to comply with the Data Protection Act 2018 (DPA).

This policy, together with our terms and conditions of use, and any other documents referred to in them, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

Who is the data controller?

For the purposes of the DPA, the data controller is Cartwright-Hignett Partners.
Correspondence may be addressed to:
Cartwright-Hignett Partners
Iford Manor
Bradford on Avon
Wiltshire
BA15 2BA

Information we collect from you

·         Information that you provide by filling in forms on the site. This includes information provided at the time of booking Tickets and other Purchases.

·         If you contact us (by post, email or any other method), we may keep a record of that correspondence.

·         We (or our agents) may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

·         Details of your visits to the site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.

Purchases and Payments

We may provide paid products and/or services from our website. In that case, we use third-party services for the sale of Products and payment processing (e.g. payment processors).

 

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

 

The third party data processors we work with are:

·         Stripe: Their Privacy Policy can be viewed at https://stripe.com/us/privacy ; and

·         DigiTickets
 

IP addresses and cookies

During your use of the site we may collect information about your computer, including where available your IP address, operating system and browser types, for system administration and to report aggregate information to third parties (including organisations connected to Iford). This is statistical data about our users' browsing actions and patterns and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve the site and to deliver a better and more personalised service. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the site.

We do not link IP addresses to anything personally identifiable. This means that while your user session will be logged, you will remain anonymous to us except where you have subscribed for updates which requires the use of cookies.

Use made of the information

We use information held about you in the following ways:

·         to enable us to tailor the site to your particular interests;

·         to ensure that the content on the site is presented in the most effective manner for you and for your computer;

·         to provide you with information that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

·         to enable us to provide you with the goods and services you order through the site, to fulfill those orders and pass on information in relation to such goods and services;

·         to allow you to participate in interactive features of our service, when you choose to do so;

·         to notify you about changes to our service; and

·         to prevent or detect fraud or abuses of the site.

We may also monitor user traffic on an aggregate basis in order to help us develop and improve the site for the benefit of all users. This data does not contain personal information. Please note in particular that statistical records are maintained of pages visited by users whether or not they have subscribed for any of our services.

All personal data will be held in a secure manner and will not be used for marketing purposes or used for any purpose not stated in this privacy policy or the terms and conditions of use without your permission. We will however send personally identifiable information about you to other organisations, companies or people when:

·         we have your consent to share the information;

·         we respond to court orders or other legal processes;

·         we are required by law to provide information to others or we (in good faith) believe that we are required to do so by any order of the courts or other competent body or agency;

·         we are required to do so for the protection or defence of rights or property or to protect the personal safety of Iford Manor or the public at large; and

·         a service you have requested is supplied by a partner organisation on our behalf. We will not otherwise sell or pass your personal data on to any third parties without first obtaining your consent.

Security

You are advised that the Internet is not a secure medium. We will take reasonable steps to ensure that data transmitted electronically to the site or otherwise and stored by us is not accessed by unauthorised third parties in accordance with the requirements of the DPA. However, you accept the risk that data transmitted electronically to the site or otherwise may be intercepted before reaching the site or accessed from our data storage by third parties not authorised by us and may be exploited unlawfully by such unauthorised third parties.

Once we have received your information, we will use reasonable endeavours to keep your information confidential and store it on a secure server which is password protected and hidden behind a firewall from the outside world. Internal procedures cover the storage access and disclosures of your information.

Links

The site has links to other websites which will have different privacy, trading and use policies and conditions and you should familiarise yourself with these policies before you use or submit any personal data to these websites.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Iford Manor Estate. References to "our Website" or "the Website" are to ifordmanor.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
5. Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
6. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie	Name	Expiration Time	Purpose
Shopping Basket	PHPSESSID	24 minutes	This cookie is used to keep track of what items are in a user's shopping basket.
Cookie Consent	dtAnalyticsConsent	1 year	This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics	_ga _ga_container-id	2 years	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google's overview of privacy and safeguarding data
	_gid	24 hours
	_gat_tracker-name	1 minute
Microsoft Clarity	_clck	1 year	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. Read Microsoft Clarity's Cookie Overview and Data Retention Policy.
	_clsk	1 year
	CLID	1 year
	ANONCHK	1 year
	MR	1 year
	MUID	1 year
	SM	1 year
New Relic	__cfduid	1 year	This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Iford Manor Estate
Iford Manor nr. Bradford on Avon Wiltshire
BA15 2BA

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.